Having disciplinary, performance-related, or otherwise tough conversations is one of the most dreaded yet necessary tasks for leaders at any level—from first-time supervisors to senior executives. Too often, leaders avoid addressing issues in the hope they’ll resolve on their own—but they rarely do. This webinar, led by nationally recognized speaker Pamela Jett, delivers actionable communication strategies and specific language patterns to help you face these conversations with confidence and clarity. Whether you're managing employees, leading teams, or navigating workplace challenges, this program offers a toolkit to make tough conversations less stressful and more productive.

Packed with practical tools and examples, this session equips you with communication tactics that are as effective in the boardroom as they are at home. You’ll learn how to stay composed, foster accountability, and promote positive behavior change—all while mastering the nuances of difficult dialogue. Ideal for leaders at all stages, this program is your opportunity to build confidence, increase competence, and reduce the emotional toll of having hard conversations.

Why Should You Attend?

• Get the leadership mindset to make disciplinary conversations easier:
  • Learn to differentiate between “can’t do” and “won’t do” issues.
  • Discover why people don’t do what they are supposed to do and how to ignite positive behavior change.
  • Master the art of staying calm during difficult conversations.
• Master communication tactics and language patterns to prepare for tough conversations:
  • Discover the 4-step process to request behavior change.
  • Learn how to use the “BCA technique” as a template for almost any difficult conversation.
  • Find out why you ought to stop feeding carrots to stick people.
• Learn how to manage tense conversations with difficult people:
  • Discover what to say/do when tears flow.
  • Learn what never to say during a disciplinary conversation—hint... it’s not what you think.
  • Discover the power of silence.
  • Learn how to keep records and notes so that you can hold people accountable.
  • Master the art of open-ended questions to gain cooperation.

This webinar will help you reduce stress, increase your confidence, and communicate more effectively during disciplinary and high-stakes conversations. Whether you're addressing performance issues or managing conflict, you’ll walk away with techniques you can put to use immediately.